It will be a year in May that Keith Pickard joined The QHotels Collection as the Group Director of Golf, Leisure & Spa. That’s why I was wondering how he sees The QHotels Collection‘s situation and how they respond to the current golf business challenges.
Will your guests want the pandemic-era services as the “new normal”?
During the pandemic, while everything changed a lot with regards to how many people could be inside and in what rooms and when, in reality, the resorts already had a very rigid and complete programme for sanitising and cleaning pre-pandemic.
Making guests feel comfortable, safe and looked after is and has always been a primary focus across the entire portfolio and we have a fantastic team of staff across the resorts who are brilliant at doing just that.
In terms of the minimising of face-to-face contact with table-side ordering of food, remote check-in and the…
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