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Golf Industry News // How does Foxhills Club & Resort develop a memorable experience? (golfbusinessmonitor.com)

During the 2021 GCMA National Conference in November, I had a very interesting conversation with Christopher Fitt (Director of Golf & Leisure, Foxhills Club & Resort). That is why I invited him for an interview to share his experiences and golf club management insights with you/us.

How has the pandemic changed the expectations from golf club membership?

The pandemic has proved very challenging to manage 4500 members’ expectations. Naturally, it is very difficult to please everyone, but we have found that the best approach is consistency. Members want to feel safe at their club, which demands us to take adequate measures to ensure their safety.

We have tried to follow the government guidelines to the letter from the very beginning as this is a reference point for consistency, even though some member expectations at certain times were that we should have been doing more. On the whole, I…

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